Consumer Mattress Reviews

Providing the best reviews so you can make informed buying decisions.

CMR Buying Guide: Mattress Reviews

CMR Buying Guide: Mattress Reviews

Mattress reviews are an important, helpful and free tool you can use to your advantage when buying a new bed. Just like with many other major purchases, reviews provide a less-biased perspective and highlight potential positive and negative aspects of a product or company. Becoming well-versed in mattress reviews will help you make smarter buying decisions and avoid buyer’s remorse.

Guide to Mattress Reviews

There are a few things that can be helpful to know about mattress reviews when shopping for a new bed, as not all reviews and sources are created equally. Keep reading to learn why reviews are helpful, how to find them, and how to use them.

Why Reviews Are Important

Reviews of products and businesses allow you to read about other people’s experiences and gain less-biased information than you might get from salespeople. You can see how a brand’s claims compare to real-life, spot trends, and gain insight into the business. For example, if a brand claims their bed sleeps cooler, reviews can help you determine if this is a real benefit or simply puffery. Reviewers also mention if they feel a product is durable or flimsy, if they feel they got a good deal, and offer information about the customer service experience they received. If you have a specific concern like back pain or weight capacity, you can also look for other reviewers that discuss similar concerns. All of these details prove helpful when comparing beds and retailers.

Types of Reviews

All mattress reviews are not equal. Companies have a few different formats that they might employ, and some are better than others for getting unbiased opinions.

  • Testimonials – these are often presented as stories or personal experiences with a person’s name, and visitors are not allowed to add their own reviews to the page. Testimonials are almost invariably positive as they are hand-selected by the retailer to show them in a positive light, and the negative and neutral reviews are most likely excluded.
  • Endorsements – some brands might pay celebrities, athletes, or medical professionals to lend their name to a product. Many celebrities are cautious about products they endorse, but this is not always the case. Remember, endorsers are being compensated to “like” the product, thus these reviews should be taken with a grain of salt.
  • Reviews – reviews allow people to rate a product or company (usually with stars or a number) and describe their experience. Usually, anyone can add a review though they may be monitored by the website owner. This type of review is less-prone to bias then testimonials, but some unethical companies may still manipulate reviews.
  • Verified Reviews – some websites use a “verification” system, which typically consists of matching reviewer credentials with those of people who have ordered the product. This helps ensures reviews are accurate, as it prevents manipulation and false reviews. Third-party verified means the software is ran by an external company (like PowerReviews) and not the retailer, which further increases legitimacy.

Where to Find Reviews

Mattress reviews can be located in several places online depending on the brand, model and retailer. Here are the main places to search:

  • Brand Websites: Many brands allow customers to review their products on their main websites, especially those brands that also sell direct-to-consumer.
  • Retailer Websites: National mattress retailers and showrooms typically allow customers to review products they sell on their websites.
  • Products Review Websites: ResellerRatings.com, Viewpoints.com, and other websites allow visitors to review brands and products. These usually do not allow retailers to remove reviews and have measures to prevent false reviews.
  • Company Review Websites: The Better Business Bureau, Yelp and other websites allow people to rate a business as a whole (but not individual products). People most likely to seek these sources out are ones experiencing problems, so consider these sources in comparison to the size of the business and the other review sources.
  • Product Publications: Independent magazines like Consumer Reports or O Magazine often review products and compare different brands. These are usually unbiased, but it’s always wise to read fine print as some may be compensated.
  • Blogs and Forums: There are many private blogs and forums where people offer reviews and experiences with their mattresses, and sometimes these accounts can be more personal or detailed than other review sources.

If you have a brand or model in mind, try googling specific phrases like “Tempurpedic Rhapsody reviews” (replace brand and model with the one you are interested in). This will likely yield brand and retailer pages, as well as relevant product review websites, articles, blogs and forums. Not all brands and models of beds will have reviews in all of these places. Remember, beds that are brand new, unpopular, promotional, or specific to one retailer may be difficult to get accurate review data on.

How to Use Mattress Reviews

Now that you know all about the different types and sources of mattress reviews, here are a few pointers for getting the most out of the information you will find.

Comparing Mattress Types

SleepLikeTheDead.com is a good place to get data on how mattress types as a whole compare to one another. The company hand-selects reviews it deems to be legitimate and provides statistical information on pros and cons. The averages can provide a baseline of sorts that can help you determine if a mattress performs below or above average. Here’s a quick overview:

Innersprings

Memory Foam

Latex

Percent of Owner Satisfied or Better

63%

81%

80%

Average Price

$1580

$1590

$1870

Average Lifespan

6-7 Years

7-8 Years

8-9 Years

Heat Complaints

4%

8%

7%

Odor Complaints

6%

15%

10%

Noise Complaints

6%

<1%

<1%

Comparing Brands & Models

Once you’ve tested and researched different mattress types and have a few brands and models in mind, you can start seeking specific review information. When browsing mattress reviews, consider the type of review, the source, and the information provided. Browse both the positive and negative opinions to see what kind of trends appear in reviews. It’s important to remember that no one mattress will please 100% of people as comfort is individual; however there should definitely be more people with positive opinions of the product and service experience than there are negative.

Before you start comparing, jot down the questions you want answers to. For example, are you concerned about coolness, back pain relief, durability, etc? Look at the reviews that specifically mention things important to you and see what they say. If reviews consistently say they sleep cooler (or hotter), that their pain improved (or worsened), that the bed is durable (or not), make a note as this can help you narrow the field and identify the best fit. You might also take note if a high proportion of people mention similar issues with products or customer service, and see if retailers are engaged with and responsive to complaints. When looking at reviews, it can also be helpful to see how long the person has used the mattress (especially for judging durability).

Getting a Good Bed

In addition to ratings and reviews, don’t forget to look at the specifications and quality of the materials inside the bed and the retailer’s return and warranty policies. For more on how to compare beds, visit our How to Pick the Best Mattress guide.

Reviews help you avoid the duds and equip you choose the best fit for your needs and preferences. Though it can take a little extra time to research mattresses and read mattress reviews before buying, the reward is that you can make wiser and more confident buying decisions.